I remember the very first time I participated in benchmarking. I don’t mind admitting I was completely overwhelmed.
I was excited by the areas where we were doing better than most and immediately terrified about all the places where we could improve.
So, you’ve got your benchmarking data. Maybe your charity is meeting the mark, maybe not. Maybe there’s an area of your program that’s consistently underperforming but you don’t know why. You’re doing everything you can push that extra bit out of your program, but things remain below par.